FAQs
The below FAQs should answer any questions you may have. If you have other questions, please email shop(at)dlxsf.com
We accept all major credit cards. At this time we cannot accept cash or checks. Sorry!
Our shopping cart (Shopify) is certified Level 1 PCI DSS compliant. In fact, DLX never sees nor stores your credit card info. More info can be found: www.shopify.com/pci-compliantWe do our best to ship every order within 2 business days of receiving your payment, but keep in mind that we are a small company. If you need your order by a specific date, please mention it in the notes when you order (or follow up with an email to shop@dlxsf.com). Please include your order number.
We offer shipping through UPS, Shipping rates vary depending on package weight and destination.
San Francisco, California.
Please send an email to shop@dlxsf.com, and include your order number.
A group of engineering students from Purdue University reported that its licking machine, modeled after a human tongue, took an average of 364 licks to get to the center of a Tootsie Pop.
If your product arrives damaged or defective, please let us know and we will either issue a refund or send you a replacement. If we shipped you the wrong item, please email us and then return the item via First Class Mail. In order to receive a refund, your returned item MUST arrive in re-sellable condition, so please pack it carefully.
Step 1 – Within 30 days of shipment, send us an email at action@dlxsf.com
Step 2 – Once we have approved your return, we will send you instructions on where to mail it. Please be sure to include your order number with the return.
We're glued to our computers so email is the easiest way for us to help you! Email us at shop@dlxsf.com but if you would like to call us: toll free 1-800-935-7045 x289